Privacy Policy for NEWMARK
Last updated: 1 Aug 2026
This Privacy Policy explains how Newmark collects, uses, shares and protects personal information when you use the Newmark mobile application and the Newmark website (together, the "Service"). Newmark is a property listing and discovery platform for commercial and residential real estate, where users browse listings and projects, contact agents, book viewing appointments, and — where they choose to sell or rent — publish their own listings.
By using the Service you agree to this Policy. If you do not agree, please do not use the Service.
1. Information we collect
1.1 Information you give us
- Account information. Name, email address, mobile number and country code, and a password (stored only as a salted hash). If you sign in with Google or Apple, we receive the identifier, name and email address that provider releases to us; we never receive your Google or Apple password.
- Profile information. Profile photo, address, a short "about me" description, and any social profile links you choose to add.
- Listings you publish. Property and project details, price, address and map location, descriptions, photographs, videos and any documents you upload.
- Appointments. Requested dates and times, and the agent or listing the request relates to.
- Messages. Chat messages you exchange with other users and agents through the Service, including any images, files or voice notes you send.
- Enquiries and support requests. Your name, email address, subject and message when you contact us through the in-app or website contact form.
- Reports. Content of any report you submit about a listing or user.
1.2 Information we collect automatically
- Device and connection data. Device model, operating system version, app version, IP address and general request logs, used to operate and secure the Service.
- Push notification token. If — and only if — you enable notifications, we store the push token issued by Apple Push Notification service or Firebase Cloud Messaging so we can deliver notifications to your device.
- Location. If you grant location permission, we use your device location to show nearby listings, centre the map, and let you attach a location to a listing you publish. We store the coordinates and the city, state and country associated with your account or listing. Location permission is optional; the Service remains usable without it, and you can withdraw it at any time in your device settings.
- Photos and camera. When you add listing images or a profile photo, the app accesses the photos or camera you select. We only receive the images you actively choose.
1.3 Payment information
When you purchase a listing package, payment is processed by a third-party payment provider — Apple's in-app purchase system on iOS, or Stripe, Razorpay, Paystack, PayPal or Flutterwave depending on the method you choose. We do not collect or store your full card number, CVV or bank credentials. We receive and retain only the transaction record: package purchased, amount, currency, provider, transaction reference and status.
2. How we use your information
- To create and administer your account and authenticate you.
- To publish, display and moderate listings and projects, including review and approval before a listing goes live.
- To connect buyers, tenants and sellers — enabling chat, calls, appointment requests and enquiries.
- To process purchases of listing packages and maintain your subscription status.
- To send service notifications you have opted into (enquiries, messages, appointment updates, listing status).
- To provide search, filtering and map features, including distance-based search when you share your location.
- To respond to your support requests.
- To detect, investigate and prevent fraud, abuse, and violations of our Terms and Conditions.
- To comply with legal obligations and to establish, exercise or defend legal claims.
3. Push notifications are optional
Notifications are never required to use the Service. We ask for notification permission only when you turn on push notifications yourself in the app's profile settings, and you can turn them off at any time from your device's system settings. If you decline, every feature of the Service continues to work.
4. Sharing your information
We do not sell your personal information. We share it only as described here:
- With other users. When you publish a listing, the listing details and the contact options you enable become visible to other users. When you contact an agent or a lister, your name, profile photo and the content of your message are shared with them so they can respond.
- Service providers. Google (Firebase Authentication, Firebase Cloud Messaging, Google Maps and Places), Apple (Sign in with Apple, push notification delivery, in-app purchases), and the payment providers listed above. Each processes data under its own privacy policy for the purpose of providing that service to us.
- Advertising. The app displays advertisements served by Google AdMob. AdMob may collect device and advertising identifiers to deliver and measure ads, in accordance with Google's policies.
- Hosting. Our hosting provider stores the data that runs the Service.
- Legal. Where required by applicable law, court order or a lawful request from a public authority, or where necessary to protect our rights, users or the public.
- Business transfers. If we are involved in a merger, acquisition or sale of assets, personal information may be transferred, subject to this Policy.
We do not currently use third-party analytics or crash-reporting SDKs in the mobile app.
5. International transfers
Our service providers, in particular Google and the payment providers, may process data on servers outside your country of residence. Where such transfers occur, they are carried out under the safeguards those providers maintain, and we take reasonable steps to ensure your information remains protected under this Policy.
6. Data retention
We keep your account information for as long as your account is active. Listings and messages are retained while they remain relevant to the Service. After you delete your account, we remove or anonymise your personal information, except records we are required to keep — for example transaction and tax records, and information needed to resolve disputes or enforce our agreements.
7. Deleting your account
You can delete your account in two ways:
Deleting your account removes your profile, and your listings are withdrawn from the Service. Some information may be retained as described in section 6.
8. Your rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion, object to or restrict certain processing, and request a copy of your information in a portable format. You may also withdraw consent — for example for notifications or location — at any time, without affecting processing carried out before withdrawal. To exercise these rights, contact us using the details in section 12. You may also have the right to lodge a complaint with your local data protection authority.
9. Security
Traffic between the app and our servers is encrypted in transit. Passwords are stored as salted hashes and never in plain text. Access to production systems is restricted to authorised personnel. No method of transmission or storage is completely secure, so we cannot guarantee absolute security; if you believe your account has been compromised, contact us immediately.
10. Children
The Service is intended for users aged 18 and over and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
11. Changes to this Policy
We may update this Policy from time to time. We will post the updated version here and revise the "Last updated" date above. Material changes will be communicated through the Service. Continuing to use the Service after an update means you accept the revised Policy.
12. Contact us
Newmark
Email: kerolos@north29capital.com
Contact form: https://newmark.north29capital.com/contact-us